Terms and Conditions

Terms & Conditions

Passport / Visa

  • Best to assume you need a visa but to be sure, enquire on Smarttraveller website.
  • We may be able to assist with general enquiries but your responsibility to check.
  • You will not generally be permitted to board plane/vessel unless six months validity of passport.
  • Travel on foreign passport may require re-entry visa on return to Australia.
  • Passenger’s responsibility to inform us if passport / visa difficulty.

 

Travel Insurance

  • You acknowledge we recommend.
  • Short warning of lack of insurance.

 

General / Specific Travel Advice

  • Your responsibility to check Smartraveller for information and advice.
  • Register with DFAT for emergencies.

 

Health Precautions

  • Need for vaccinations / some countries may deny entry.
  • Consult medical specialists.
  • General advice Smartraveller.

 

Prices / Cancellation Fees

  • Generally price is only guaranteed once paid for in full.
  • Quoted prices subject to change.
  • Even if paid in full, price may change by reason of matters outside our control.
  • Cancelled bookings may incur cancellation fees that may be up to one hundred percent of the cost of the booking.
  • Some tickets may be non-refundable or transferrable.
  • Supplier fees may apply where a booking is changed. If we incur a fee for booking you change or cancel, you are responsible.
  • Any refund for cancelled booking will not be paid until supplier provides any refund
  • Required to pay deposit when booking – we will advise of amount of deposit.
  • Some airfares or services must be paid in full at time of booking.
  • Deposit non-refundable.
  • Final payment no later than six (6) weeks prior to departure or booking may be cancelled and deposit lost.
  • Credit card surcharge / delay for cheque clearance.
  • Cancellation fees for domestic / international travel.
  • Local taxes.
  • Changes to reservations, may not be possible or may incur fees.
  • Excess baggage, traveller’s responsibility.

 

Travel Documents

  • Your responsibility to check accurate names corresponding with passport or identification for domestic travel.
  • Not be permitted to travel if identification / passport not match ticket.
  • Your responsibility to review all travel documents and immediately advise of errors in names, dates or timings.

 

Airlines / Cruise Lines

  • Airlines/cruise lines are third party providers and impose different terms and conditions to the ones imposed by us. Client should read their T & C’s before finalising travel bookings.
  • There are numerous rules and regulations in relation to advance purchase and other discounted airfares which involve substantial cancellation or amendment fees and may be no refund on cancellations or amendments.
  • Client’s responsibility to re-confirm outbound and inbound flights and times.
  • We not responsible for amended flight timings or other charges.

 

Frequent Flyer

  • Your responsibility to let us know.

 

Service Providers

  • We act as an agent and sell products on behalf of accommodation, transport and other providers such as airlines, rail, coach and cruise line operators.
  • We are not a travel provider and, whilst we exercise care, we have no control over or liability for the services provided by the third parties.
  • All bookings are subject to the provider’s T & C’s including conditions of carriage and limits on liability. You should read them before finalizing transaction.
  • (Issues for discussion) We can provide their T & C’s if you ask / your responsibility to look up / or give a link to their T & C’s / or actually provide them.
  • Our service is to arrange and co-ordinate the service offered by third party services providers. We arrange a contractual relationship between you and the provider.
  • We cannot guarantee the performance of the service providers.
  • Any brochures are not ours but are supplied by the service providers and we accept no liability for errors in that material.

 

 

 

Limits and Liability

  • Subject to Australian Consumer Law we are not liable.
  • Importance of travel insurance.

 

Governing Law

  • Laws of Australia apply.
  • Can insert your own State law.

 

Your Responsibilities

  • You warrant that you are over the age of eighteen (18) and have sufficient funds to pay for the travel services.
  • You have read our T & C’s and if booking for third parties have conveyed these T & C’s to them.
  • You have read the T & C’s of any third party service providers and agree to be bound by those.
  • You are responsible for checking the accuracy of all documents provided to you.
  • You are responsible for contacting the airline at least seventy-two (72) hours prior to travel.
  • You warrant and acknowledge that you have accessed the Smartraveller website for any specific enquiries in relation to your intended destination.
  • Passport / visa and other required identification documents are your responsibility.

 

Force Majeure

  • This should be detailed in T & C’s to avoid issues where severe weather or other disasters prevent scheduled arrangements occurring or flights departing.
  • We are not responsible and reiterate importance of insurance.